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The Legal Side of Your Onyx Bed Account

This page sets out the rules that apply when you use Onyx Bed — who can open an account, how we keep your details, and how eligibility is decided. Access depends on your local law and the regions where the platform is available.

EligibilityAccount RulesWallet VerificationData Handling
Onyx Bed The Legal Side of Your Onyx Bed Account
DATA & SECURITY

How We Handle Your Data

We collect the details you give us when you register, and we keep transaction records for as long as your account is active. Cookies help us remember your device so you can return to your session without logging in again. If you want to see the data we hold or ask us to change or remove it, contact our support team and we will walk you through the request.

Account security Your account is accessed through a mobile number and one-time code, so your login stays tied to your device.
Data retention We keep your records for the life of the account and hold them securely for the reasons laid out in the policy.
Cookies Cookies keep you signed in across sessions so switching from your phone to the desktop lobby feels seamless.
Your rights You can request a copy or a change to your details by writing to support, and we handle follow-ups directly.
SUPPORT REACH

Talk to Us About Legal Questions

If you want to understand a clause in these terms, or you need help with an account or data request, our team can get you to the right person. We keep support open around the Bangladesh daytime hours, and the mobile wallet route is often the quickest way to reach us.

Live support Open a live chat from the lobby on your phone for account and policy questions through the day.
Email Send a written request to our support inbox for formal matters like data access or account closure.
Wallet verification Holders of bKash, Nagad or Rocket details can verify identity directly from the account menu.

Common Legal Questions, Answered

A few things people ask us before they fund their account. If your question is not here, reach us through support and we'll point you to the right clause.

Only people in regions where the platform is available and where local law permits it. You confirm you meet the legal age requirement when you register.

No. Your bKash, Nagad or Rocket wallet should match the name on your account, or deposits and withdrawals can be held for verification.

Write to our support email with your account number and the request. We check your identity and then send over what we keep.

No. Cookies only affect your login session. Clearing them just means you sign in again, not that your account or records are deleted.

Access depends on the local law of the region you are in. We may block access from places where local rules do not allow the platform.

Yes. Submit the request to support and we will confirm the steps. Some transaction records may be kept where the policy or law requires it.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.